ritardo ordine amazon

Dear Gianluca,

Greetings from Amazon.co.uk. We are sorry that you are having problems with this order.

This e-mail confirms that an Amazon.co.uk A-to-z Guarantee claim has been filed for order #202-2050705-5896344 because your item(s) did not arrive.

Your comments were "I want compensation for my money ".

When you choose the refund By Amazon.co.uk Gift Card, we will automatically add the outstanding refund amount £19.59 to your gift-card account balance within 2 hours.
You can accept the refund by Amazon.co.uk Gift Card at any time before the dispute-resolution process is complete. To choose this option, please follow the steps listed below:
1. Go to (scheda dell'acquisto)
2. Click "Problem with this order?"
3. Click "Show More" next to "You are eligible for the Amazon.co.uk Gift Card refund".
4. Then click "Yes, I want the Amazon.co.uk Gift Card refund".