ritardo ordine amazon

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P.S. You received this message because Amazon.com received
the following message:

Date: Wed, 7 Nov 2012 15:19:30 +0100
From: "Gianluca D'ambrosio" <[email protected]>
To: <[email protected]>
Subject: My order

Hi,I October 17 I ordered and paid for a copy of red dead redemption that I was supposed to arrive on Nov. 2, the package still has not come and I wanted to know the reasons for this delay.
the code of my article is: Order # 202-2050705-5896344and I apologize for my English, but I'm Italian